Shipping & Returns Policy
Shipping Information
We aim to dispatch all orders within 1-2 business days after payment confirmation. Delivery times vary by destination:
- UK: 2-3 business days
- Europe: 3-5 business days
- International: 5-10 business days
Shipping Costs:
- UK: Free for orders over £100 | Standard: £4.95
- Europe: Flat rate €9.90 | Free over €200
- International: Flat rate £14.90
Carriers:
- UK/Europe: DHL & Royal Mail
- International: DHL Express (tracked)
Returns & Exchanges
Eligibility:
- Return within 14 days of delivery (7 days for sale items)
- Items must be unworn, unwashed, with tags and original packaging
- Non-returnable: Earrings, tights, customized items, and “Final Sale” products
Process:
- Log into your account at walksinwardrobe.com
- Select “Request Return” for your order
- Print the prepaid label (UK) or arrange self-funded shipping (international)
- Await refund confirmation (5-10 business days after inspection)
Refunds:
- Original shipping fees non-refundable
- Refunds issued to the original payment method
- Exchanges subject to stock availability
Important Notes
- International customers: Customs/duties are your responsibility
- Damaged items must be reported within 48 hours with photos
- Promotional discounts are pro-rated in refunds (e.g., “Buy 1 Get 1” deals)
Last Updated: June 2025